About the Role
As a Reactive Maintenance Officer, you will:
- Deliver a comprehensive reactive and proactive property maintenance service across the Force estate.
- Participate in an out-of-hours emergency call-out rota, providing support to designated buildings as required.
- Supervise the Force-wide portering service and maintenance assistants to ensure the effective delivery of a 24/7 customer-focused service.
- Manage and coordinate responses to property maintenance issues, ensuring repairs are completed to agreed standards and within statutory requirements.
- Develop and maintain positive working relationships with internal customers, identifying opportunities to enhance service delivery.
- Ensure compliance with all relevant legislation, regulations and health and safety requirements.
- Support sustainability initiatives and identify opportunities for energy efficiencies across the estate.
- Liaise with contractors, suppliers and stakeholders to ensure value for money and quality service provision.
About You
To be successful in this role, you will bring a strong background in facilities, estates, building services or property maintenance management, together with excellent leadership and communication skills.
Essential Requirements
- A recognised Building, Electrical or Mechanical qualification at HNC or NVQ Level 4 (or equivalent).
- A minimum of five years’ post-qualification experience within a built environment discipline.
- Membership of a relevant professional body such as IWFM, RICS, CIBSE, CIOB, CIAT, or equivalent.
- Demonstrable knowledge of statutory compliance requirements, including:
- Health & Safety legislation
- Asbestos management
- Safe working practices and procedures
- An IOSH qualification (or equivalent health and safety qualification).
- Strong experience in managing maintenance services and contractor performance.
- Excellent interpersonal, influencing and negotiation skills.
- Outstanding written and verbal communication skills, with the ability to present information confidently to senior stakeholders, including Chief Officers and executive-level audiences.
- Strong organisational skills with the ability to manage competing priorities and meet demanding deadlines.
- A flexible and proactive approach with the ability to work effectively under pressure.
- Full UK driving licence and access to suitable transport to travel throughout the Force area.
Desirable Requirements
- Construction Skills Certification Scheme (CSCS) Managing Safely qualification or working towards achieving it.
- Experience of procurement processes, financial regulations and contract management within a public sector environment.
- Knowledge of:
- Police and Crime Commissioner Standing Orders and Financial Regulations
- Force Financial Instructions
- Sustainability and Carbon Management practices
- Building Energy Management Systems (BEMS)
- Schedule of Rates and maintenance contract frameworks
Application Guidance
- To be eligible, you must be able to evidence all minimum skills and qualifications at the point of application. We cannot accept predicted grades; certificates must be provided.
- Please refer to the attached JDQ and CVF when completing your 1,000‑word supporting evidence.
Please click here for full JDQ
Please click here for the CVF
Benefits
- 25 days annual leave plus 8 bank holidays pro rata increasing to 30 days plus 8 bank holidays after 5 years full service.
- Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary.
- Access to on-site gyms – HQ and OCC
- Option to become a member of the onsite unions.
- Discounts from various retailers via the Blue Light Scheme
- Cycle to work scheme.
- Taskers Salary sacrifice car scheme
A Note on Using Artificial Intelligence
AI tools may support idea‑generation, structure, or proofreading, but your application must reflect your own experience, skills, and voice. Do not copy and paste AI‑generated content.
Our Commitment to Diversity, Equality & Inclusion
We are committed to building a workforce that reflects the communities we serve. We particularly welcome applications from women and Black and ethnic minority candidates.
Our Outreach Team provides guidance and support for candidates from under‑represented groups. If you require reasonable adjustments, please let us know so we can support
To learn more about available support, contact: Outreach@merseyside.police.uk
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