Learning & Professional Development (L&PD) Business Support Assistant

About the Role

We are looking for candidates to join the Business Support Team to provide high-quality administrative and operational support to the Learning & Professional Development department. They are responsible for delivering efficient training administration, supporting the smooth running of training courses, and assisting with classroom, delegate, and trainer needs. The role supports assigned training portfolios and works closely with the Business Support Coordinator role to deliver and administrate training.

The key responsibilities of the Business Support Assistant are:

1. Process course bookings, cancellations, and amendments.
2. Maintain accurate course and delegate records across all relevant systems.
3. Prepare resources for courses as required and distribute joining instructions, course materials, delegate communications and organise payments.
4. Track and record attendance, assessment results, and course bookings while administering waiting lists, reserve allocations, and re-bookings.
5. Assist in preparing training rooms, equipment, and booking guest speakers.
6. Act as a first point of contact for training enquiries and assist delegates, trainers, and external stakeholders.
7. Assist with administration and support training events such as attestations, passouts and award ceremonies.

Additional Requirements

Must hold the appropriate vetting level.

The role holder may be required to visit other locations within Hampshire and the Isle of Wight and therefore needs to have the ability to travel as necessary.

An initial 6-month probationary period will apply on appointment to the
role.

Benefits of working for Hampshire & Isle of Wight Constabulary

In addition to the competitive salary and highly rewarding career, our benefits include, but are not limited to;

• Competitive pension scheme;
• Generous annual leave allowance;
• Retail, food, and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card;
• Excellent wellbeing support;
• Gym facilities at a number of our buildings; and
• Fantastic career progression including development and secondment opportunities.

Education and Qualifications

Educated to QCF Level 2 OR work experience deemed to have
brought the postholder to a comparable level.

Experience and Skills

Essential:

• Strong organisational and time management skills.
• Attention to detail and accuracy in record-keeping.
• Confident in using Microsoft Office applications (Word, Excel, Outlook) and comfortable learning new systems.
• Good interpersonal skills with the ability to build rapport with trainers, delegates, and external speakers.
• Proactive and adaptable in responding to the needs of the training programme.
• Able to work independently while being a supportive team member.

Desirable:

• Experience of using a Learning Management System.
• Ability to manage competing priorities and multiple workstreams.

Competencies

We are Emotionally Aware – Level 1

We take Ownership – Level 1

We Collaborate – Level 1

We are Innovative and Open-minded – Level 1

You should also be aware of the values of Courage, Respect and Empathy, and Public Service.

Application and Interview

If you’ve never completed a competency-based application or interview before, make sure you read each competency or value in detail, research the STAR (situation, task, action, result) format and use it when giving evidence. This candidate guidance for completing an application form will assist you.

Please note:  This role currently supports Hybrid working.

Interview Details:  Tuesday 5th January 2027