Innovation Technician

What You’ll Be Doing

• Supporting and administering Microsoft 365 applications and services.
• Responding to and resolving M365 support requests.
• Configuring and maintaining Teams, SharePoint, OneDrive and other M365 tools.
• Designing and troubleshooting Power Automate workflows.
• Monitoring platform health, usage and performance.
• Testing new Microsoft features and recommending improvements.
• Producing user guides, technical documentation and knowledge articles.
• Supporting governance, security and compliance requirements.
• Working with stakeholders to understand requirements and deliver solutions.
• Contributing ideas to improve business processes and digital services.

Why This Role Matters

Behind every frontline officer and member of police staff is a network of systems, information and digital services that help them protect communities and keep people safe.

As an Innovation Technician, your work will have a direct impact on how effectively colleagues can access information, collaborate with one another and carry out their responsibilities. By improving processes, reducing manual administration and helping users get the most from technology, you’ll play an important role in supporting operational policing across Lincolnshire.

You’ll also help shape the future of digital working within the organisation. Technology evolves constantly, and so do we. This role offers the chance to explore new capabilities, influence improvements and contribute to a culture of innovation where great ideas can make a real difference.

If you enjoy technology, love solving problems and want your work to have genuine purpose, this could be the role for you.

What We’re Looking For

• Experience supporting or administering Microsoft 365 applications.
• Experience creating and maintaining Power Automate workflows.
• Strong problem solving and analytical skills.
• Knowledge of Teams, SharePoint, OneDrive, Forms, Lists, Planner, Bookings and related M365 tools.
• Ability to communicate technical information in a clear and simple way.
• Experience producing accurate technical documentation.
• Strong organisational skills and the ability to manage competing priorities.
• A proactive approach to learning, innovation and continuous improvement.

Most importantly, we’re looking for someone who is curious, proactive, enthusiastic about learning, and excited by the opportunity to help modernise the way policing works through technology.