Contact Officer

This is a rewarding role with comprehensive training and ongoing support. Flexibility is essential, as shifts include nights, weekends and some bank holidays.

For more information about the role, visit: DC Contact and Resolution Command – Working in Partnership

Training Programme

Training consists of:

  • An initial 7-week course (Monday to Friday, 9am to 4pm) at Police Headquarters, Exeter.
  • A period of supported operational training within the Contact Centre.
  • A further 2-week training course at Exeter Headquarters.

You must be willing to travel to Exeter regardless of your posting location. For candidates living more than 30 miles away, a pool car, hire car or accommodation may be available.

No annual leave can be taken during training.

Planned training dates:

  • 4 January 2027 to 5 March 2027
  • Additional training: 12 April 2027 to 23 April 2027

Part-Time Working

This is a full-time role. Flexible working requests may be submitted after appointment but cannot be guaranteed and will depend on operational requirements.

Tenure

The role carries a minimum two-year tenure. Successful candidates cannot apply for internal vacancies within the first two years due to the level of training required.

Benefits

  • Competitive salary with annual increments
  • 25 days annual leave, rising to 30 days after 5 years’ service
  • Local Government Pension Scheme
  • Subsidised gym membership
  • Blue Light Card discounts
  • Company sick pay
  • Free parking at many sites
  • Group insurance scheme
  • Employee Assistance Programme and wellbeing support
  • Ongoing development and training opportunities

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