Complaints Handler / Investigator

Published: 14th August 2026

The postholder will be expected to:

  • Review and resolve public complaints, by engaging with complainants to identify reasonable and proportionate investigative steps to resolve the complaint.
  • Obtain relevant information or evidence by seeking accounts from officers, staff or witnesses. Researching force systems, legislation, policy and procedures and if needed securing and assessing BWV or CCTV.
  • Maintain accurate records, relevant decisions and rationales for complaints handled or investigated and conclusions reached and provide accurate relevant information to the complainant, relevant appeal body (IOPC or OPCC) and other interested parties.
  • Highlight areas for improvement regarding individual or organisational practices and procedures.

Hybrid working opportunities are available following training and competency sign-off. Hybrid workers are currently expected to attend the office a minimum of three days per week, although this may change in line with operational and business requirements.

Please note there is one full time post of 37 hours per week and one part-time post of 25.5 hours per week available.

Want to know more about this role?

Further detail regarding this role and the essential requirements can be found within the job description attached below.

If you think this may be the role for you and would like further information, please contact:

Hiring Line Manager: Sean Roper – Public Service Team Inspector

Email Address: sean.roper@devonandcornwall.police.uk

Telephone Number: N/A

What you get if you join us:

If you work for us, you will get access to:

  • A competitive salary with yearly increments.
  • Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
  • Access to the Blue Light Card Scheme for discounts and services (requires a one-off payment of £5).
  • Company sick pay.
  • Competitive local government pension scheme.
  • Job related equipment supplied, as required.
  • Free onsite parking at many police sites throughout the counties.
  • Access to Group insurance scheme (via salary sacrifice scheme).
  • Support networks, free Employees’ Assistance Programme, Occupational Health and wellbeing services.
  • Development and training opportunities available.
  • Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.
  • Flexitime, with the ability to undertake your hours flexibly and in line with business need.
  • Hybrid working, with the ability to work remotely at times throughout the working week (once signed off the training plan).

Annual Leave Entitlement:

25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part time employees).

Competency and Values Framework (CVF)
Level 1: click this link for details of the CVF level for this specific role.

Additional Information

Political Restrictions: None apply to this role.

Recruitment Process

Application Stage:

To apply for this role, click the ‘apply’ button below, you will then be taken to a registration page. Please complete this registration form to create an account, once created you will be taken to the application.

Already have an account? If you have previously created an account, please click ‘login’ at the bottom of the page next to the ‘submit registration’ button. Once logged in, you will be taken to the application.

Once registered, you will have to complete an eligibility form to apply. If eligible, you will move to the application form stage where you will evidence your suitability for this post. The closing date for applications is 28/08/2026, 12:00.

Selection Stage: 

The selection for this role will consist of Shortlisting, Interview.

Applications will be anonymised and then shortlisted by the shortlisting panel.  Following the shortlisting you will be notified of the recruitment decision via email along with feedback on your application.

If successful, you will then be invited to an interview. This will be based on the Competency Values Framework at Level 1, 2 or 3 as detailed in the role profile/job description and additional CVF document.

The interview process is due to take place week commencing 7 September 2026.

Some roles may also require an assessment. Further information on this will be provided following the shortlisting process. The assessment date will be   if applicable.

Pre-requisites:

If you are successful through the selection stage of the recruitment process, we will make a conditional offer of appointment and commence pre-requisite checks. These checks can include:

  • Vetting checks,
  • Reference checks,
  • Medical assessment,
  • Qualification review,
  • Right to Work checks.

A formal offer of appointment and start date will not be agreed until all checks are satisfactorily completed. If you are successful at the selection stage your conditional offer will outline which of these checks are applicable to you.

IMPORTANT INFORMATION:

The application form may time out if left inactive for a period of 60 minutes. To avoid losing unsaved data, please click to save the page you are working on if you need to pause and return to it later.

If the role has evidence questions you are required to complete in the application form, you may wish to complete these remotely and then paste your answers into the boxes at time of submission. Please note, each evidence criterion is set to a maximum of 2500 characters.

We welcome the use of AI responsibly and ethically to demonstrate your skills in your application, but please don’t allow it to overshadow your own unique voice. While we appreciate innovative approaches, we also value authenticity. Our assessment considers the content of the application and the skills you demonstrate, ensuring fairness and inclusivity for all applicants. At the end of the day – we want YOU to work for us!

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