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Met leads national project to standardise online contact system

New platform follows successful proof of concept exercise with Thames Valley and Hampshire forces
Published - 06/11/2019 By - Gary Mason

The Metropolitan Police is leading a national project to establish a single online platform for the public to access a range of policing services digitally.

The national platform – known as Single Online Home - will be based on the Met’s own technology and it will be the host force in a Section 22 collaboration project which will initially include up to 20 forces.

Currently the Met’s new digital 101 online portal deals with 11 per cent of all reported crime in London.

The force is recruiting a Digital Insight Manager on a salary of £60,000 to help lead the project.

The MPS says it will fundamentally change the way in which the public engage with and contact policing, ensuring that digital web services become as recognised and significant as the 999 and 101 systems.

The Single Online Home which is a jointly managed project between the MPS and the National Police Chiefs Council’s Digital Public Contact (DPC) portfolio, will offer users basic incident reporting, transactional services, personalised content – including an individual history of police interactions – and also a means of contacting the police anonymously.

For officers, the platform should provide a means to develop relationships with the public and communicate with citizens, as well as tools for monitoring the progress of ongoing interactions with individuals.

The Met with funding from the Home Office’s Police Transformation Fund (PTF) have successfully completed a proof of concept exercise which resulted in Thames Valley, Hampshire and the MPS using the same single shared platform for online contact with the public.

The national contract value for the project is £8.6 million and will be funded from the PTF and other police force contributions.

The Home Office hopes the project will reduce the amount of duplicated spend on online services across national forces and deliver nationally consistent services to the public.

In its job advert for the Digital Insight Manager role the MPS says a digitally-enabled police service “will transform the relationship with the public by offering true channel choice” giving the public the option to engage with the police on social media, via the force website or through more traditional channels.

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